If you are having any general functionality issues with Time IQ, the best place to start is by doing a hard refresh of your Time IQ site.

Here are instructions for how to do a hard refresh in the major browsers that we support:

Chrome

Windows

• Hold down Ctrl and click the Reload button.
• Or, Hold down the Ctrl key on your keyboard and press F5.

Mac

• Hold down⇧ Shift on your keyboard and click the Reload button.
• Or, hold down ⌘ Command and ⇧ Shift on your keyboard and press the R key.

Firefox

Windows

• Hold down the Ctrl key on your keyboard and press F5.
• Or, hold down Ctrl and Shift on your keyboard and then press the R key.

Mac

• Hold down⇧ Shift on your keyboard and click the Reload button.
• Or, hold down ⌘ Command and ⇧ Shift on your keyboard and press the R key.

Internet Explorer

• Hold down the Ctrl key on your keyboard and press F5.
• Or, hold down Ctrl key on your keyboard and click the Refresh button.

As always, if you continue to have issues feel free to contact us via live chat!